Refund & Return Policy

Refund & Return Policy

Last updated: January 2026

1. Overview

Every item at Caldos y Gatos is handcrafted with care. Because of the personal, made‑to‑order nature of many of our products, we offer a simple and transparent refund and return policy to ensure fairness for both you and your customers.

2. All Sales Are Final

Due to the handmade and spiritual nature of our rosaries, blessing cards, and custom items, all sales are final.
We do not accept returns or exchanges once an order has been placed.

3. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at sandy@caldosygatos.com with:

• Your order number
• A brief description of the issue
• Clear photos of the item and packaging

If the issue is confirmed, we will gladly offer a replacement or store credit.

4. Lost or Delayed Packages

Once an order is shipped, delivery is handled by the carrier.
If a package is delayed, marked as delivered but not received, or lost in transit, please contact the carrier directly with your tracking number.

We will assist when possible, but we cannot issue refunds for carrier delays or lost packages.

5. Cancellations

Orders may be canceled within 12 hours of purchase if work has not yet begun.
After that window, cancellations are not guaranteed due to the handmade nature of our items.

6. Custom Orders

Custom rosaries, blessing cards, and personalized items are non‑refundable and non‑returnable.
If there is an error on our part, we will work with you to make it right.

7. Contact Us

For questions or concerns about your order, please reach out:
sandy@caldosygatos.com

We are committed to ensuring every customer feels cared for and supported.