Shipping Policy

Shipping Policy

Last updated: January 2026

1. Shipping Within the United States Only

Caldos y Gatos currently ships within the United States only.
We do not offer international shipping at this time.

2. Processing Time

All items are handcrafted with care.
Please allow 1-2 business days for order processing before shipment.
Custom or made‑to‑order items may require additional time.

If there is ever a delay, we will notify you by email.

3. Shipping Methods & Rates

Shipping rates are calculated at checkout based on:

• Your location
• Package weight and size
• Selected shipping method

We use trusted carriers such as USPS or for N. Dallas Locations (per specified delivery zip codes) - Local Delivery options.

4. Tracking Information

Once your order ships, you will receive a confirmation email with a tracking number.
Please allow up to 24 hours for tracking to update.

5. Delivery Issues

Once a package is handed to the carrier, delivery is the carrier’s responsibility.
Caldos y Gatos is not responsible for:

• Delays caused by the carrier
• Packages marked as delivered but not received
• Lost or stolen packages

If an issue occurs, please contact the carrier directly with your tracking number.
We will assist when possible, but we cannot issue refunds for carrier-related issues.

6. Address Accuracy

Please double-check your shipping address at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

7. Contact Us

For questions about shipping, please reach out:
sandy@caldosygatos.com